April to October:
Monday to Friday 09:00 - 17:00 (weekdays)
Saturday and Sunday 10:00 - 13:00

November to March:
Monday to Friday 09:00 - 16:00 (weekdays)

Special opening hours: https://www.gesundland-vulkaneifel.de/info/tourist-informationen-team/

Some information on accessibility are listed below. For detailed information please see the evaluation report.

• The name or logo of the facility is clearly recognizable from the outside.
• The objectives of the paths are within sight.
• Information for orientation is partly available with pictorial symbols.
• There is no information in easy language.
• There are no guided tours available for people with cognitive impairments.

Some information on accessibility are listed below. For detailed information please see the evaluation report.

• There is no clearly visible alarm.
• There is no audio induction loop system at the counter.
• There are no guided tours available for people with hearing impairment and deaf people.

Some information on accessibility are listed below. For detailed information please see the evaluation report.

• Assistance dogs are allowed in relevant areas/rooms.
• The entrance is visually rich in contrast and recognizable by a tactile change of floor covering.
• All evaluated and usable areas for the guest are well illuminated, i.e. bright and glare-free.
• There are no visually contrasting or tactilely detectable floor indicators available.
• The signage is designed in clearly legible and contrasting font.
• Information is not available in Braille or prismatic font.
• Offered aids: reading aids (reading glasses, magnifying glasses, etc.)
• There are no guided tours available for people with visual impairments and blind people.

All areas relevant for testing meet the quality criteria of the label "Accessibility certified - partially accessible for people with walking disabilities".

Some information on accessibility are listed below. For detailed information please see the evaluation report.

• There are two marked parking spaces for people with disabilities (parking space size: 350 cm x 550 cm).
• The building is steplessly accessible.
• All evaluated rooms and facilities available to the guests are accessible at ground level.
• All evaluated passageways/doors available to the guests are at least 90 cm wide.
• The counter is 114 cm high.
• There is seating available.
• Offered aids: walking stick holder
• There are no guided tours available for people with walking impairments and wheelchair users.

Public toilet for people with disabilities

• The manoeuvring spaces are:
  in front of/behind the door, in front of the toilet and the washbasin at least 150 cm x 150 cm;
  right of the toilet 120 cm x 70 cm, no manoeuvring space on the left.
• There is a grab rail on the right side of the toilet which can be flipped-up. On the left in front of the toilet there is a second grab rail which cannot be flipped-up.
• The sink is wheelchair compatible.
• The mirror can be seen while standing or sitting.
• An alarm trigger is available.

• Zertifiziert im Zeitraum: March 1, 2025 bis February 29, 2028
• Barrierefreiheit geprüft