We (Eifel Tourismus GmbH) have integrated the TOSC5 website widget from feratel media technologies AG for booking accommodation.
Declaration on accessibility
feratel media technologies AG endeavors to make the TOSC5 website widget accessible in accordance with the Accessibility Act (BaFG) as amended to implement Directive (EU) 2019/882 of the European Parliament and of the Council of June 28, 2025 on the accessibility of websites and mobile applications.
This accessibility statement applies exclusively to the TOSC5 website widget (booking and information widget) integrated on this website.
Status of compatibility with the requirements
The TOSC5 website widget is partially compliant with conformance level AA of the "Web Content Accessibility Guidelines Web - WCAG 2.1" or with the applicable European Standard EN 301 549 V 3.2.1 (2021-03) due to the following incompatibilities and exceptions.
Content that is not accessible
The content listed below is not accessible for the following reasons
a) Incompatibility with the BaFG
C.9.1.1.1 - For some non-text content presented to you, there is no equivalent textual alternative that serves the same purpose;
C.9.1.3.1 - In some cases, information, structure or context conveyed by the presentation of pages cannot be programmatically determined (or is not available via text);
C.9.1.3.2 - In some cases, where the order in which content is presented affects its meaning, this is only done visually and not structurally;
C.9.1.4.3 - The visual presentation of text and images containing text does not always have the required minimum contrast ratio, with the exceptions provided for in the regulations (e.g. logos);
C.9.1.4.10 - Content that does not require a two-dimensional display (e.g. data tables or maps) is not rearranged when resized;
C.9.2.1.1 - Some features cannot be activated via the keyboard (or similar input interface);
C.9.2.2.2 - Some animations, flashing, sliding or self-updating information is started automatically, has a duration of more than five seconds or is presented in parallel with other content, there are no mechanisms to stop or hide it;
C.9.2.4.3 - On some web pages that can be traversed sequentially and where navigational order affects meaning and functionality, some objects that can receive focus do not receive it in an order that preserves their meaning and functionality;
C.9.2.4.6 - Headers and/or labels do not sufficiently clarify content or functionality;
C.9.3.3.2 - In some cases, no labels or instructions are provided when the content requires user input;
C.9.4.1.2 - In some cases, the user interface components (including: elements of a form, links and scripted components...), name, role, status, properties and values are incorrect or not set or the user and their assistive technologies are not notified when these change;
C.9.4.1.3 - In some cases, status messages are not presented to the user in a way that assistive technologies can interpret them without shifting focus;
b) Disproportionate load
Converting the accessible PDFs contained in the TOSC5 website widget and creating the accessibility statement in plain language currently represents a disproportionate burden. They are therefore an exception.
c) The content does not fall within the scope of the applicable legislation
A version in sign language is not mandatory.
Preparation of this accessibility statement
This declaration was created on June 3, 2025.
The assessment of the compatibility of the TOSC5 website widget with the BaFG for the implementation of the requirements of Directive (EU) 2019/882 was carried out in the form of a review in accordance with WCAG 2.1 at conformity level AA in May 2025.
This declaration was updated on 3.6.2025.
Feedback and contact details
The offers and services via the TOSC5 website widgets are constantly being improved, exchanged and expanded. Usability and accessibility are very important to us.
If you notice any barriers that prevent you from using our TOSC5 website widget - problems that are not described in this statement, deficiencies in terms of compliance with accessibility requirements - please let us know by e-mail. We will review your request and contact you as soon as possible.
Please send all messages and suggestions to info@eifel.info. Please describe the problem and provide us with the URL(s) of the website or document concerned.
Contact:
● Email: info@eifel.info
● Telephone number: +49 6551 96560
Enforcement procedure
In the event of unsatisfactory answers from the above-mentioned contact option, you can contact the Social Ministry Service of the Regional Office of Upper Austria by means of a complaint.
Contact:
● Gruberstraße 63, 4021 Linz
● Tel: 0732/7604-0
● Fax: 0732/7604-4400
● E-Mail: post.oberoesterreich@sozialministeriumservice.at
The complaints are examined by the Social Ministry Service to determine whether they relate to violations of the provisions of the Accessibility Act, in particular deficiencies in compliance with the accessibility requirements, by the federal government or an institution attributable to it.
If the complaint is justified, the Social Ministry Service must issue recommendations for action to the federal government or the legal entities concerned and propose measures to remedy the deficiencies in question.