Some information on accessibility are listed below. For detailed information please see the evaluation report.

• The name of the tourist information office is clearly recognizable from the outside. 
• The destinations of the routes are within sight or there are signs at a constantly visible distance. 
• There is no information in plain language.
• No guided tours are offered for people with cognitive impairments.

Some information on accessibility are listed below. For detailed information please see the evaluation report.

• There is no clearly visible alarm.
• There is no audio induction system at the counter.
• There are no guided tours for people with hearing impairments and deaf people.

Some information on accessibility are listed below. For detailed information please see the evaluation report.

• Assistance dogs are welcome.
• The signage (for orientation) is designed in easily legible and high-contrast lettering.
• There are no obstacles. 
• All areas are brightly lit and glare-free.
• The stairs at the main entrance are not visually rich in contrast, but have a handrail that can be used on both sides.
• There are no guided tours for visually impaired and blind people.

 All areas relevant for testing meet the quality criteria of the label "Accessibility certified - accessible for people with walking disabilities and partially accessible for wheelchair users".

Some information on accessibility are listed below. For detailed information please see the evaluation report.

• The Tourist Information is located in the Gerolstein station building.
• There are no marked parking spaces for people with disabilities.
• All rooms and facilities that can be used by guests are accessible without steps/at ground level or via a ramp. 
• All passageways/doors and paths are at least 90 cm wide.
• The counter is 72 cm high at its lowest point.
• There is a public toilet for people with disabilities that can be accessed from one side (at least 90 cm). 
• There are folding grab rails on both sides of the WC. 
• Guided tours of the Erlöserkirche are offered for people with walking disabilities and wheelchair users. Mobile or fixed seating is available for use during the tour. The entire route of the tour is steplessly accessible.

• Zertifiziert im Zeitraum: June 1, 2024 bis May 31, 2027
• Barrierefreiheit geprüft