A further training course offered by the Eifel Tourism Workshop.

FEEDBACK AS A SUCCESS FACTOR - LEARNING FROM GUESTS - STRENGTHENING TEAMS

Successful feedback management in the tourism industry A seminar package that offers practical impulses and interactive exercises for dealing professionally with praise, criticism and challenges. How do we manage to respond to feedback in a targeted manner, even in challenging moments? What effect does our communication have on guests, employees and family members? How can we improve it in a targeted way and then be at peace with ourselves or come to terms with ourselves?

Contents:
- Feedback as a success factor n Fundamentals of a positive feedback culture
- Attitude and communication n Mastering challenging situations
- Dealing constructively with critical feedback
- Using praise and criticism to improve
- Understanding and optimizing your own impact
- Developing communication skills

Time: 09.00-16.00
Cost: 99€
Location: Monschau-Höfen, Nationalpark-Tor, Hauptstr. 72
Info-Tel.: 02441. 9945723

Registration required here.